Cancellation Policy
Placeholder — confirm actual policy with the business before launch
Every cake and cookie order is made fresh, to order, using ingredients bought specifically for it. Because of that, all sales are final and we do not offer refunds once an order is confirmed.
| Situation | Treatment |
|---|---|
| Change of mind, any time after confirming | No refund |
| Cancelled before baking starts | Store credit only, at our discretion |
| Cancelled after baking or decorating starts | No refund, no credit |
| Wedding/large order deposit | Non-refundable once paid |
| Duplicate payment | Corrected automatically once identified |
| Order arrives incorrect or damaged due to our error | Replacement or store credit |
Deposits on large & custom orders
A deposit confirms production and covers ingredients and time already committed — it is non-refundable once paid, regardless of the reason for cancelling. The remaining balance is due on delivery or pickup.
If we made a mistake
If your order arrives incorrect, damaged, or not as described because of an error on our side, contact us within 24 hours with a photo and we'll make it right with a replacement or store credit.
This page is a structural placeholder matching the blueprint's own edge-case table (sec. 54–55), updated to reflect a no-refund policy. Actual cancellation rules must be set by the business and comply with applicable consumer-protection law.